Announcement: Bailey Earns Industry-Leading NPS Score in Customer Satisfaction.
(667 Reviews)
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Bailey is Rated 4.9 on 
and Received an Industry Leading NPS® Score in Customer Satisfaction
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Sam P.
I called them and they had a technician out the next morning and the technician was awesome told me what was going on he ordered…
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Nancy T.
Connor was wonderful on the installation of our new unit. He was very knowledgeable and had that unit installed in no time . He was…
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Mike D.
The team of professionals Bailey’s sent to install our unit today, Tom, Laten, and Jalen were an absolute pleasure to have in our home they…
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Penney A.
Our heat pump failed on the first day of the crazy cold, ice storm. We called on a Saturday and Justin got us scheduled for…
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Melissa R.
Tucker was amazing! He discovered it was our thermostat and it was no charge at all for his visit and for the equipment to fix…
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Jeremy B.
Tucker Brown with Bailey Heating & Air did an outstanding job conducting a thorough review inspection of our homes HVAC system and was able to…
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Tammy M.
Tucker was absolutely great. Very thorough, kind, very respectful, explained in detail, even tho he has to come back he made sure I had heat…
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Diana O.
Connor did a fantastic job installing a mini-split AC/heating unit in our garage. He arrived right on schedule and worked straight through until everything was…
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Kristina M.
This is the second time Landon has been to our house and this visit he brought along Seth! Just like the first time, I am…
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David F.
I had to have a shop and kennel area re-wired after a fire and after having such great service from Bailey’s on my heat and…
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Ken A.
Isaiah was awesome and spent much time troubleshooting the issue we were having. I feel like Bailey’s appreciates their customers unlike some other companies that…
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Josh H.
Chase was professional and nice. He explained why he recommended a new unit and it all made sense. I had an older unit and the…
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Christine I.
Baileys Heating, Air & Electrical, was called because I needed a maintenance check on the unit I bought from them a couple of years ago.…
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Michael H.
Landon and his crew did a fantastic job installing electrical to my out building. Very clean installation just as we had discussed. Very polite and…
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Nancy W.
Landon was knowledgeable and professional while also being courteous. Bailey’s is always the best to use for every issue. They have taken great care of…
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About Bailey’s AC Freezing Up Service Appointments
May 15, 2026
3 min read
Our experienced technicians take the time to evaluate your current system, discuss energy-efficient options, and explain what to expect during your AC service.
Justin Wood, General Manager
Email: GM@BaileyHeatingAndAir.com
- Read AI-generated recommendation
AI-recommendation on what to do next
When your AC is not cooling your home or is blowing warm air, it usually means the system is running but not removing heat the way it should. The cause may be simple, like a dirty air filter, thermostat setting, or blocked airflow.
Recommendation generated by Google Gemini and ChatGPT, slighted edited by Bailey GM.
Questions? Call customer service. Speak with a live person.
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When your AC freezes up, it usually means the system is not moving enough warm air across the indoor coil or the refrigerant pressure is not where it should be. Common causes include a dirty air filter, blocked airflow, a frozen evaporator coil, low refrigerant, a refrigerant leak, a dirty coil, blower motor issues, or a thermostat problem.
If you see ice on your indoor unit, outdoor refrigerant line, or copper line, turn the cooling system off and let the ice thaw before the appointment. You can switch the thermostat fan setting to “On” to help move air through the system, but avoid continuing to run the AC while it is frozen. Running a frozen system can put unnecessary stress on the compressor.
After you complete the short form above, a Bailey comfort advisor will contact you within 1–2 hours during normal business hours to help schedule your appointment. Our technician will inspect your filter, airflow, indoor coil, blower motor, refrigerant pressures, drain system, outdoor unit, and thermostat operation to find out why the system froze.
We will explain what we find in plain language, review your repair options, and help you choose the right next step. If the issue is simple, we will tell you. If the system is older, leaking refrigerant, or becoming unreliable, we can also walk you through replacement options without pressure.
AC Repair & Installation Service Areas:
Greeneville, Morristown, Johnson City, Chuckey, Mosheim, and surround areas.
Frequently asked questions about why your AC is freezing up
Yes, especially if the system freezes again, the filter is clean, airflow seems weak, the copper line is iced over, or the system is not cooling after it thaws. Refrigerant leaks, blower problems, dirty coils, electrical issues, and compressor-related problems should be diagnosed by a qualified HVAC technician.
If your AC freezes again after thawing, the underlying problem has not been fixed. Recurring freezing often points to restricted airflow, low refrigerant, a refrigerant leak, dirty coils, a weak blower motor, or another mechanical issue. Carrier notes that a frozen AC requires attention and the root cause should be diagnosed and repaired.
Your AC is usually freezing up because of restricted airflow or a refrigerant problem. Common causes include a dirty air filter, blocked vents, dirty evaporator coil, weak blower motor, low refrigerant, or a refrigerant leak. Trane lists airflow restriction and low refrigerant among the common causes of frozen evaporator coils.
Turn the cooling system off at the thermostat and let the ice thaw. You can set the fan to “On” to help move warm air across the frozen coil, but do not keep running the AC in cooling mode while it is frozen. Trane and Lennox both recommend shutting off cooling and allowing the system to defrost.
Yes. A dirty air filter can restrict airflow across the evaporator coil. When not enough warm air moves across the coil, the coil can get too cold and freeze. Carrier notes that replacing a dirty filter can improve airflow and help prevent future freezing.
A frozen copper line often means the indoor evaporator coil is frozen too. This can happen because of low airflow, low refrigerant, a refrigerant leak, dirty coils, or blower problems. The line freezes because refrigerant temperatures drop too low and ice forms on the coil or line.
No. Running the AC while frozen can keep building ice and may put stress on the compressor. Carrier says a frozen air conditioner should be turned off immediately to allow the ice to thaw and help prevent further damage.
A frozen AC may take a few hours to thaw, and severe ice buildup may take longer. Strada Services notes that some systems can thaw in a few hours, while others may need to stay off for up to 24 hours.