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Bailey is Rated 4.9 on
and Received an Industry Leading NPS® Score in Customer Satisfaction
Brian H.
Lee was on time . Gave us a call to let us know he was on the . Quite polite and friendly. Quite professional. We would call you again if we need. Baileys in general have been great took work with over the years. Lee kept up that tradition.
Tina L.
Our tech was Brodie he was friendly professional and arrived at a time that they set . A part was bad so he promptly ordered it after he gave me pricing gave me a window of when it will be in . That’s the kind of business I like and they were very reasonable as well and the office staff can not be beat they are knowledgeable and friendly as well . Thank you
Kathy T.
Bailey Heating & Air has always responded promptly and sometimes even earlier than they say. Their techs are friendly, knowledgeable, and helpful. I would recommend them to anyone looking.
Tiffany T.
Always a great experience with them! Tucker came out on a Sunday. He checked everything he could and even stayed longer to make sure that it was cooling off the house. My kiddos and me are very thankful for the service and care provided!
Bill C.
Isaiah was a very polite and professional young man. Had us up and running in a matter of minutes. He explained what he found and as he was making his repairs. Also hats off to the office staff for being so polite and helpful.
Gary V.
Isaiah Gray is very experienced, timely, and a real nice guy. If I had experiences like this with all other company services, I would be a happy and lucky guy. Same review for Cole Bortner. Experienced, professional, and a real nice guy. Great experience with both. I guess all of your employees have these characters. Conner and I think Hunter installed my new units. Started at about 9 am finished a little after 3 pm. Again like all my previous reviews, excellent service, professional, knowledgeable, and nice guys.
Tom J.
Landon from Bailey’s Electrical, Heating and Air came out today to discuss my latest project – installing a sib panel with an extra two 220 circuits for a mini split and a tanning bed for my wife and he was not only a pleasure to deal with but took the time to go into detail about what was needed and how they were going to accomplish the work. He also discussed some other small projects on the works. He was so nice I wish I could have adopted him. Thank you Bailey’s for having such an awesome team of knowledgeable and caring people. Once again showing why Bailey’s is best for your electric and HVAC needs!!
Brian B.
Arrived and went straight to trying to resolve our issues. Within minutes, found problem and ordered needed part to repair unit. Been a good experience dealing with Bailey Heat and Air.
R Pinsky
Landon came out knew exactly what was happening and how to fix the issue. He showed my son what was wrong explained how to fix it and explain to him how connect the switches for the fans going in, into another room and how to add another box. If he has trouble for him to call him and he would explain it again and if he or I needed them to come back out they would. Landon is a great electrician along with his apprentice Isaiah.Thank you very much!
Eddie H.
Very professional and helpful. Isaiah is very knowledgeable and communicates well with the customer. Very punctual and reliable. Thanks Bailey Heating & Air.
Rebecca O.
Landon is the best at his job and in the way he treats his customer. When he found out my mother had just passed ( he met her at an earlier appointment) he actually had tears come to his eyes and offered words of comfort to me. Baileys is lucky to have an employee like him.
Michael C.
Brody and Danny did a great expedient and professional job repairing my air. I really appreciate it. They are an asset to your company. Thanks to all concerned. At this time the air is set to and running at 73 degrees. We need the low humidity and temp. While we are away.
Ella D.
Brodie was the absolute sweetest, professional, and informative tech we could have asked for! We were concerned about our heat pump being in auxiliary mode, the admin asst Sarah (she is awesome too!) had explained that it was normal under extremely low outside temps but that they would still send someone out to ensure nothing else was wrong. Brodie thoroughly checked everything out, explained how it is triggered under very low temps, and provided us with the reassurance that all was working properly. Fortunately, the temps have now risen high enough that is has defaulted back to regular heat; however, not looking forward to those winter weather electricity bills! Aargh! Nonetheless, Bailey continues to prove that we made the right decision in purchasing our heat pump from them-
Dianna H.
We have used Bailey Heat and Air several times and they are great. They are very knowledgeable and answer any questions we may have. Isaiah is a blessing and is very friendly and knowledgeable. Their employees are tops.
Jill L.
My electric bill was triple so I knew something was wrong. I called and got an appointment within a few days. Brodie came and within 5 minutes determined the cause of my problem. He corrected the problem and thoroughly inspected the entire system to be sure that was the cause of the problem. He was polite, efficient and extremely patient explaining how and why it was not working. I was really impressed and thankful. Thanks again Brodie & Bailey Heating, Air & Electric!!
About Bailey’s AC Leaking Water Service Appointments
May 15, 2026
3 min read
Our experienced technicians take the time to evaluate your current system, discuss energy-efficient options, and explain what to expect during your AC service.
Justin Wood, General Manager
Email: GM@BaileyHeatingAndAir.com
- Read AI-generated recommendation
AI-recommendation on what to do next
When your AC is not cooling your home or is blowing warm air, it usually means the system is running but not removing heat the way it should. The cause may be simple, like a dirty air filter, thermostat setting, or blocked airflow.
Recommendation generated by Google Gemini and ChatGPT, slighted edited by Bailey GM.
Questions? Call customer service. Speak with a live person.
Average hold time 30 seconds or less
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If your AC is leaking water inside your home or around your system, it usually means something is blocking or disrupting the normal drainage process. In many cases, the issue is a clogged condensate drain line, a full or damaged drain pan, or a frozen evaporator coil that is melting. It can also be caused by a dirty air filter, low refrigerant, or a malfunctioning condensate pump.
While some water around your system may seem minor, an active leak can lead to ceiling damage, drywall issues, mold growth, or system shutdown if not addressed.
If you notice water around your indoor unit, we recommend turning the system off to prevent further damage until it can be inspected.
After you complete the short form above, a Bailey comfort advisor will contact you within 1–2 hours during normal business hours to schedule your appointment. During your visit, our technician will inspect your drain line, drain pan, evaporator coil, airflow, refrigerant levels, and overall system operation to identify the exact cause of the leak.
We will explain what we find in clear, straightforward terms, review your repair options, and help you decide the best next step for your home. If the issue is simple, we will resolve it. If the system is older or the problem points to a larger issue, we will walk you through your options with no pressure.
AC Repair & Installation Service Areas:
Greeneville, Morristown, Johnson City, Chuckey, Mosheim, and surround areas.
Frequently asked questions about why your AC is leaking water
You should call a technician if you see water pooling around your indoor unit, dripping from the ceiling, repeated leaks, or signs of water damage. If the system shuts off unexpectedly or the leak returns after cleaning the drain line, a professional inspection is recommended.
Yes. It is normal for your AC to produce condensation and drain water outside through the condensate line. However, water leaking inside your home, pooling around the unit, or dripping from the ceiling is not normal and should be inspected.
A full drain pan usually means the water is not draining properly. This can be caused by a clogged drain line, improper system leveling, or a damaged or rusted drain pan that is no longer draining correctly.
If your AC is actively leaking inside, turn the system off to prevent further water damage. Then schedule service to have the drain line, drain pan, and system inspected. Avoid running the AC until the cause of the leak is identified.
If your AC leaks water after shutting off, it may be because ice on the evaporator coil is melting or the drain system is backed up. This delayed leaking is often a sign of a freezing issue or drainage problem.
Your AC is usually leaking water inside because the condensate drain line is clogged or blocked. When the drain line backs up, water overflows from the drain pan and can leak around the indoor unit. Other causes include a cracked drain pan, frozen coil, or condensate pump failure.
Yes. A clogged condensate drain line is one of the most common reasons an AC leaks water. Dirt, algae, and debris can block the line, causing water to back up and overflow from the drain pan.
Yes. A dirty air filter can restrict airflow, which may cause the evaporator coil to freeze. When the ice melts, it can overflow the drain pan and lead to water leaking around the unit.