Announcement: Bailey Earns Industry-Leading NPS® Customer Satisfaction Score.

Announcement: Bailey Earns Industry-Leading NPS Score in Customer Satisfaction.

Hometown Customer Service

Call For Local Heating, Air or Electrical Services

Justin Wood, General Manager
Email: GM@BaileyHeatingAndAir.com
Rated 4.9 on (667 Reviews)

"*" indicates required fields

1Step 1
2Step 2
3Step 3
4Step 4

If Your AC is Leaking Water, Which of These Best Matches What You’re Seeing?

For example: Water leaking, AC was frozen, or a clogged drain line. Water leaks can sometimes lead to ceiling, wall, or system damage if ignored.

AC Issue or Symptom:

Bailey is Rated 4.9 on and Received an Industry Leading NPS® Score in Customer Satisfaction

B

Brian H.

Lee was on time . Gave us a call to let us know he was on the . Quite polite and friendly. Quite professional. We…
:: Read More
T

Tina L.

Our tech was Brodie he was friendly professional and arrived at a time that they set . A part was bad so he promptly ordered…
:: Read More
K

Kathy T.

Bailey Heating & Air has always responded promptly and sometimes even earlier than they say. Their techs are friendly, knowledgeable, and helpful. I would recommend…
:: Read More
T

Tiffany T.

Always a great experience with them! Tucker came out on a Sunday. He checked everything he could and even stayed longer to make sure that…
:: Read More
B

Bill C.

Isaiah was a very polite and professional young man. Had us up and running in a matter of minutes. He explained what he found and…
:: Read More
G

Gary V.

Isaiah Gray is very experienced, timely, and a real nice guy. If I had experiences like this with all other company services, I would be…
:: Read More
T

Tom J.

Landon from Bailey’s Electrical, Heating and Air came out today to discuss my latest project – installing a sib panel with an extra two 220…
:: Read More
B

Brian B.

Arrived and went straight to trying to resolve our issues. Within minutes, found problem and ordered needed part to repair unit. Been a good experience…
:: Read More
R

R Pinsky

Landon came out knew exactly what was happening and how to fix the issue. He showed my son what was wrong explained how to fix…
:: Read More
E

Eddie H.

Very professional and helpful. Isaiah is very knowledgeable and communicates well with the customer. Very punctual and reliable. Thanks Bailey Heating & Air.
:: Read More
R

Rebecca O.

Landon is the best at his job and in the way he treats his customer. When he found out my mother had just passed (…
:: Read More
M

Michael C.

Brody and Danny did a great expedient and professional job repairing my air. I really appreciate it. They are an asset to your company. Thanks…
:: Read More
E

Ella D.

Brodie was the absolute sweetest, professional, and informative tech we could have asked for! We were concerned about our heat pump being in auxiliary mode,…
:: Read More
D

Dianna H.

We have used Bailey Heat and Air several times and they are great. They are very knowledgeable and answer any questions we may have. Isaiah…
:: Read More

Jill L.

My electric bill was triple so I knew something was wrong. I called and got an appointment within a few days. Brodie came and within…
:: Read More

About Bailey’s AC Leaking Water Service Appointments

May 15, 2026
3 min read

Our experienced technicians take the time to evaluate your current system, discuss energy-efficient options, and explain what to expect during your AC service.

Justin Wood, General Manager
Email: GM@BaileyHeatingAndAir.com

AI-recommendation on what to do next

When your AC is not cooling your home or is blowing warm air, it usually means the system is running but not removing heat the way it should. The cause may be simple, like a dirty air filter, thermostat setting, or blocked airflow.

Recommendation generated by Google Gemini and ChatGPT, slighted edited by Bailey GM.

Questions? Call customer service. Speak with a live person.

Average hold time 30 seconds or less

X

If your AC is leaking water inside your home or around your system, it usually means something is blocking or disrupting the normal drainage process. In many cases, the issue is a clogged condensate drain line, a full or damaged drain pan, or a frozen evaporator coil that is melting. It can also be caused by a dirty air filter, low refrigerant, or a malfunctioning condensate pump.

While some water around your system may seem minor, an active leak can lead to ceiling damage, drywall issues, mold growth, or system shutdown if not addressed.

If you notice water around your indoor unit, we recommend turning the system off to prevent further damage until it can be inspected.

After you complete the short form above, a Bailey comfort advisor will contact you within 1–2 hours during normal business hours to schedule your appointment. During your visit, our technician will inspect your drain line, drain pan, evaporator coil, airflow, refrigerant levels, and overall system operation to identify the exact cause of the leak.

We will explain what we find in clear, straightforward terms, review your repair options, and help you decide the best next step for your home. If the issue is simple, we will resolve it. If the system is older or the problem points to a larger issue, we will walk you through your options with no pressure.

AC Repair & Installation Service Areas:

Greeneville, Morristown, Johnson City, Chuckey, Mosheim, and surround areas.

Frequently asked questions about why your AC is leaking water

You should call a technician if you see water pooling around your indoor unit, dripping from the ceiling, repeated leaks, or signs of water damage. If the system shuts off unexpectedly or the leak returns after cleaning the drain line, a professional inspection is recommended.

Yes. It is normal for your AC to produce condensation and drain water outside through the condensate line. However, water leaking inside your home, pooling around the unit, or dripping from the ceiling is not normal and should be inspected.

A full drain pan usually means the water is not draining properly. This can be caused by a clogged drain line, improper system leveling, or a damaged or rusted drain pan that is no longer draining correctly.

If your AC is actively leaking inside, turn the system off to prevent further water damage. Then schedule service to have the drain line, drain pan, and system inspected. Avoid running the AC until the cause of the leak is identified.

If your AC leaks water after shutting off, it may be because ice on the evaporator coil is melting or the drain system is backed up. This delayed leaking is often a sign of a freezing issue or drainage problem.

Your AC is usually leaking water inside because the condensate drain line is clogged or blocked. When the drain line backs up, water overflows from the drain pan and can leak around the indoor unit. Other causes include a cracked drain pan, frozen coil, or condensate pump failure.

Yes. A clogged condensate drain line is one of the most common reasons an AC leaks water. Dirt, algae, and debris can block the line, causing water to back up and overflow from the drain pan.

Yes. A dirty air filter can restrict airflow, which may cause the evaporator coil to freeze. When the ice melts, it can overflow the drain pan and lead to water leaking around the unit.

Scroll to Top