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Bailey is Rated 4.9 on
and Received an Industry Leading NPS® Score in Customer Satisfaction
James B.
I hired the wrong person to install a mini split system in my home and was recommended to call Baileys for an inspection and consultation. Tucker was extremely knowledgeable and explained in detail what he was doing step by step! Tucker found the issues quickly and did not ask the name of the contractor who installed the unit and was totally neutral as I complained about the other company, he never spoke negatively about the competitor. He wasn’t in a hurry and didn’t try to sale me anything and you just don’t see that from most people today. I would definitely recommend!
Gary V.
Isaiah Gray is very experienced, timely, and a real nice guy. If I had experiences like this with all other company services, I would be a happy and lucky guy. Same review for Cole Bortner. Experienced, professional, and a real nice guy. Great experience with both. I guess all of your employees have these characters. Conner and I think Hunter installed my new units. Started at about 9 am finished a little after 3 pm. Again like all my previous reviews, excellent service, professional, knowledgeable, and nice guys.
Tom J.
Landon from Bailey’s Electrical, Heating and Air came out today to discuss my latest project – installing a sib panel with an extra two 220 circuits for a mini split and a tanning bed for my wife and he was not only a pleasure to deal with but took the time to go into detail about what was needed and how they were going to accomplish the work. He also discussed some other small projects on the works. He was so nice I wish I could have adopted him. Thank you Bailey’s for having such an awesome team of knowledgeable and caring people. Once again showing why Bailey’s is best for your electric and HVAC needs!!
Nancy T.
Connor was wonderful on the installation of our new unit. He was very knowledgeable and had that unit installed in no time . He was very patient in answering my questions. Thank you so much Connor and all the Baileys team!!!
Mike D.
The team of professionals Bailey’s sent to install our unit today, Tom, Laten, and Jalen were an absolute pleasure to have in our home they absolutely knocked out of of the park!!! There was a level of professionalism, courtesy, and attention to detail executed throughout the entire install that is rarely seem these days!!! Very professional and thorough service worth recommending to anyone!!!
Many Thanks for a job well done, Gentlemen. It was a pleasure to meet you all and I appreciate the pride you take in your craftsmanship.
Diana O.
Connor did a fantastic job installing a mini-split AC/heating unit in our garage. He arrived right on schedule and worked straight through until everything was up and running. Connor had previously installed a new central heat & air system in our home and we couldn’t be happier with the results. We happily recommend Bailey, and specifically Connor, for any heating & air service.
Josh H.
Chase was professional and nice. He explained why he recommended a new unit and it all made sense. I had an older unit and the older refrigerant. Connor did the install with Chris. Both were professional and knocked it out quickly. Connor explained a few minor technical things when asked and really knows his stuff.
Michael H.
Landon and his crew did a fantastic job installing electrical to my out building. Very clean installation just as we had discussed. Very polite and professional.
Gayle J.
Bailey came the day after I called them. Advised me with what thermostat I needed. Came back the next day installed it and I now have heat for a Great fair price I could afford. Seth was kind, patient and extremely helpful with guidance of how to use, set up and program my new thermostat. Truly A God Send from the office staff and Seth to get it all done 2 days after I called. Much less the middle of December when there are so many emergencies at this time. Merry Christmas to all of you and Happy New Year Wishes too to all of you at Bailey Heating & Air God Bless You
Tonja H.
Landon, came out to my home and installed an LED light fixture in my laundry rm, a utility light in a 2nd dwelling and 2 beautiful stained glass lights on the exterior of my garage. I love all the xtra light I have now at my home. Thank you soooo much! He is very professional and took the time to explain to me what he was going to do. He took the time to explain why the lights in the dwelling did not work. He explained what a switch is. I had a great experience. Thank you and I will call again when I need help.
Sister C.
Seth and his coworker did a fantastic job for me and wow they had to work 8 hours outside in the hottest day so far. Explained everything very well cleaned up well. The job overall was execellent
Wiliam E.
What began as a maintenance check ended up being a repair. After the appointment was made last week, the air condition quit. Tucker was prompt and began investigating the problem as soon as I finished explaining the issue. He very quickly determined that there was a gas leak and went work and determined the location. I received a quote on the cost and gave approval to perform the job. It was done expeditiously and Tucker completed the job satisfactorily in a couple of hours. I am pleased with the job, well done!
Michael C.
Brody and Danny did a great expedient and professional job repairing my air. I really appreciate it. They are an asset to your company. Thanks to all concerned. At this time the air is set to and running at 73 degrees. We need the low humidity and temp. While we are away.
Rebecca O.
Landon is the best at his job and in the way he treats his customer. When he found out my mother had just passed ( he met her at an earlier appointment) he actually had tears come to his eyes and offered words of comfort to me. Baileys is lucky to have an employee like him.
Ken A.
Isaiah was awesome and spent much time troubleshooting the issue we were having. I feel like Bailey’s appreciates their customers unlike some other companies that treat their customers like a number. Thank you, Bailey’s!
About Bailey’s AC Repair or Replacement Estimate Appointments
May 15, 2026
3 min read
Our experienced technicians take the time to evaluate your current system, discuss energy-efficient options, and explain what to expect during your AC service.
Justin Wood, General Manager
Email: GM@BaileyHeatingAndAir.com
- Read AI-generated recommendation
AI-recommendation on what to do next
When your AC is not cooling your home or is blowing warm air, it usually means the system is running but not removing heat the way it should. The cause may be simple, like a dirty air filter, thermostat setting, or blocked airflow.
Recommendation generated by Google Gemini and ChatGPT, slighted edited by Bailey GM.
Questions? Call customer service. Speak with a live person.
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If your AC is no longer keeping up, requires frequent repairs, or you are concerned about rising energy costs, it may be time to consider replacement. The goal of your appointment is simple: help you determine whether repairing your current system still makes sense, or if replacing it is the better long-term decision.
At your appointment, a Bailey comfort advisor will evaluate your current system, including its age, condition, efficiency, and repair history. We will also assess your home’s layout, cooling needs, and comfort concerns to ensure any recommendation is properly sized and designed for your home.
We will walk you through your options in clear, straightforward terms. If your system can be repaired cost-effectively, we will tell you. If replacement is the better investment, we will explain why and provide a written estimate with options based on efficiency, performance, and budget.
Our goal is not to sell you a system. Our goal is to help you make a confident, informed decision.
After you complete the short form above, a Bailey comfort advisor will contact you within 1–2 hours during normal business hours to schedule your appointment.
AC Repair & Installation Service Areas:
Greeneville, Morristown, Johnson City, Chuckey, Mosheim, and surround areas.
Frequently asked questions about AC replacements & installations
During your appointment, your system will be evaluated, your home’s cooling needs will be assessed, and you will receive clear recommendations. You will be provided with options and a written estimate so you can make an informed decision without pressure.
The cost to replace an AC system can vary depending on the size of your home, system type, efficiency rating, and installation requirements. Most homeowners receive a range of options based on different efficiency levels and features so they can choose what fits their budget.
A newer, more efficient AC system can reduce energy usage compared to an older unit, especially if the current system is outdated or struggling to keep up. Energy savings will depend on system efficiency and usage.
Most central air conditioning systems last between 10 to 15 years, depending on maintenance, usage, and system quality. As systems age, efficiency decreases and repair frequency often increases.
Most AC replacement installations can be completed in one day, depending on the complexity of the job. Some installations may take longer if ductwork modifications or additional upgrades are needed.
Proper sizing depends on your home’s square footage, layout, insulation, windows, and other factors. An oversized or undersized system can lead to poor performance and higher energy costs, which is why a proper evaluation is important.
A common rule is to consider replacement if your system is older (typically 10–15+ years), requires frequent repairs, or is no longer cooling efficiently. If repair costs are adding up or approaching a significant portion of replacement cost, replacement may be the better long-term option.
Many homeowners choose to finance their AC replacement. Financing options can help spread the cost over time and make it easier to move forward with a more efficient system.