Baileys Heating, Air & Electrical, was called because I needed a maintenance check on the unit I bought from them a couple of years ago. Tucker was polite, neat and clean, and a good communicator. I felt comfortable asking questions. He explained things clearly. Thanks, Tucker.

Isaiah Gray was extremely professional & polite. He was there to provide my free heating inspection & maintenance on a new hvac that I had purchased earlier in the year. I very much appreciated how thorough he was in explaining everything he was doing. He is the epitome of great customer service!

What began as a maintenance check ended up being a repair. After the appointment was made last week, the air condition quit. Tucker was prompt and began investigating the problem as soon as I finished explaining the issue. He very quickly determined that there was a gas leak and went work and determined the location. I received a quote on the cost and gave approval to perform the job. It was done expeditiously and Tucker completed the job satisfactorily in a couple of hours. I am pleased with the job, well done!

Brodie was the absolute sweetest, professional, and informative tech we could have asked for! We were concerned about our heat pump being in auxiliary mode, the admin asst Sarah (she is awesome too!) had explained that it was normal under extremely low outside temps but that they would still send someone out to ensure nothing else was wrong. Brodie thoroughly checked everything out, explained how it is triggered under very low temps, and provided us with the reassurance that all was working properly. Fortunately, the temps have now risen high enough that is has defaulted back to regular heat; however, not looking forward to those winter weather electricity bills! Aargh! Nonetheless, Bailey continues to prove that we made the right decision in purchasing our heat pump from them-

Chase was professional and nice. He explained why he recommended a new unit and it all made sense. I had an older unit and the older refrigerant. Connor did the install with Chris. Both were professional and knocked it out quickly. Connor explained a few minor technical things when asked and really knows his stuff.

The technicians were very knowledgeable, would go over the price with you of items needed to be repaired, and made sure the work areas were cleaned up before leaving.

I hired the wrong person to install a mini split system in my home and was recommended to call Baileys for an inspection and consultation. Tucker was extremely knowledgeable and explained in detail what he was doing step by step! Tucker found the issues quickly and did not ask the name of the contractor who installed the unit and was totally neutral as I complained about the other company, he never spoke negatively about the competitor. He wasn’t in a hurry and didn’t try to sale me anything and you just don’t see that from most people today. I would definitely recommend!

Brody and Danny did a great expedient and professional job repairing my air. I really appreciate it. They are an asset to your company. Thanks to all concerned. At this time the air is set to and running at 73 degrees. We need the low humidity and temp. While we are away.

Isaiah was awesome and spent much time troubleshooting the issue we were having. I feel like Bailey’s appreciates their customers unlike some other companies that treat their customers like a number. Thank you, Bailey’s!